InsightsTrends

Ten questions to ask before choosing an IT provider

Switching IT providers is a big decision. These questions separate the good providers from the ones that are just good at selling.

· 2 min read

Accountability and scope

1. What's included in the price – and what costs extra? 2. Who is accountable when a problem spans multiple systems? 3. Will we get dedicated contacts who know our environment?

Security

4. How do you protect your customers' environments – and your own? 5. How do you detect and respond to security incidents? 6. How do you manage your own access to our systems?

Transition and collaboration

7. How do you handle the transition from our current provider? 8. How do you measure and report on quality? 9. How do you help us keep improving our IT? 10. What happens if we decide to switch again someday – do we get to take all the documentation with us?

What we recommend

  • Ask for a specific description of what's included
  • Talk to current customers
  • Clarify how the transition will be handled
  • Confirm that the documentation belongs to you

How we can help

IT operations with iqonic CareOne partner for your entire Microsoft environment.AICopilot, Copilot Studio, and Microsoft Foundry.

Wondering what this means for your organization? Let's talk.

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